(+265) (0) 1 810 497 | dg@macra.mw

Executive

PROCUREMENT

The Procurement Department is one of the support functions within MACRA’s structure. The department is within the Executive Directorate and therefore reports to the Director General’s office.The functions of the department are to ensure effective, efficient and smooth running of MACRA’s operations and programmes through the provision of procurement services for both goods and services with the aim of driving both direct and indirect cost savings through modern procurement, inventory, logistics and contract management practices and procedures.

The department is also responsible for the general maintenance of MACRA assets to ensure that all requirements for operations are obtained at the right time and of the right quantity and that they are obtained in the most cost effective and efficient manner in line with government policies and procedures as MACRA is a government institution.

 

 
Economic Affairs Directorate

The Economic Affairs Department is aimed at promoting competition, innovation and investment in respect of services and facilities provided in the telecommunication, broadcasting and postal sector whilst promoting universal access to competitive, effective, reliable and affordable services and ensuring a range of diversified quality of services to meet consumer demand.

The department is also aimed at carrying out various market studies and analyses on the development of communication services in Malawi in line with government policy and agenda.

The department has the following functions:

  • Study and analyse tariff structures levied by telecommunication, postal/courier and internet operators to consumer well-being and fair competition;
  • Collect, process, analyse, and organize data about markets, products, services and service providers;
  • Inform the market and general public on the state of the communication sector in the country;
  • Monitor market behaviour, competition and pricing by service providers of the communication sector;
  • Undertake economic and financial analysis of business plans submitted by operators/ potential operators to the Authority for appraisal;
  • Develop and review the licensing regime;
  • Assist in monitoring the licensees to ensure compliance and participate in international forum to ensure the Malawi regulatory regime is comparable with best international practices;
  • Regulation of interconnection;
  • Undertake systematic market studies, assessments and comparison of pricing of communication services nationally and internationally;
  • Conduct industry performance reviews;
  • Provide advice and guidance to other units of the Authority.
Crisis Communication

The department works closely with management in developing plans for crisis management. This involves analyzing operations of the organisation, forecasting possible crises and laying down plans for dealing with them proactively.

Internal Audit

MACRA Internal Audit Department was established by the board of directors to add value and improve operations. It helps MACRA accomplish its objectives by bringing a systematic, disciplined approach for evaluating and improving the effectiveness of risk management, control and governance process.

COMMUNICATION

This department falls under the Executive Directorate and headed by a manager who reports to the Director General. The following are its functions:

Media Relations
  • It oversees all planning for news conferences and prepares packets of information for distribution to the media.
  • It distributes news releases, public announcements and responds to media enquiries.
  • It coordinates production of Information, Education and Communication materials.
  • It monitors the media on issues concerning the Authority.
  • Facilitates media tours to project sites
  • Organises Press receptions and Press briefings
Public Relations

The department strives to build relationships with its stakeholders and duties in this area include:

  • Responding to inquiries from the public.
  • Producing brochures and other printed materials designed for the general public.
  • Managing the website and social media presence.
  • Producing a magazine that links MACRA and the general public
  • Facilitating group tours of MACRA’s operations for interested communities to appreciate MACRA’s role in the country
Employee Communications

The department keeps MACRA employees updated on its activities. This is achieved through publication of a monthly newsletter, sending internal electronic memos and coordinating staff meetings where important announcements are made by management.

INTERNATIONAL RELATIONS

The department has the responsibility of building relations with international organizations where MACRA is affiliated.

A

AU AFFLIATE

  • African Telecommunication Union
  • Pan African Postal Union
A

UN AFFLIATE

  • International Telecommunications Union
  • Universal Postal Union
A

REGIONAL

  • CRASA
  • Association of Regulators of Information and Communications for Eastern and Southern Africa-ARICEA
  • Africa Advanced Level Telecommunications Institute – AFRALTI
A

CTO

  • These are Commonwealth Telecommunications Organisations
  • Commonwealth Broadcasting Association