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[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.1″ _module_preset=”default” background_enable_pattern_style=”on” background_pattern_style=”tufted” background_pattern_color=”rgba(224,192,190,0.71)” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” min_height=”92.7px” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#FFFFFF” text_font_size=”18px” background_image=”http:\/\/nicoinnovationhub.com\/macra\/wp-content\/uploads\/2024\/06\/Tag.png” text_orientation=”center” width=”38%” width_tablet=”62%” width_phone=”100%” width_last_edited=”on|phone” custom_margin=”||10px||false|false” custom_padding=”5px||7px|56px|false|false” custom_padding_tablet=”5px||7px|56px|false|false” custom_padding_phone=”|||50px|false|false” custom_padding_last_edited=”on|phone” hover_enabled=”0″ text_font_size_tablet=”18px” text_font_size_phone=”12px” text_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
CONSUMER RIGHTS & OBLIGATIONS<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_font=”|300|||||||” text_font_size=”17px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n
Listed below are some of the basic consumer rights and obligations of consumers of communication services.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.1″ _module_preset=”default” min_height=”557.3px” custom_margin=”0px||||false|false” custom_padding=”20px||20px||true|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Timely, Accurate Bills and Redress” closed_toggle_background_color=”#FFFFFF” icon_color=”gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_icon_color=”gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391″ open_toggle_icon=”||fa||900″ _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”gcid-b9977658-4716-4f1b-8f0f-15b61fc8dfd9″ title_font_size=”17px” body_font=”|300|||||||” body_text_align=”justify” body_font_size=”16px” custom_margin=”||0px||false|false” custom_padding=”35px|0px|35px|0px|false|true” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22open_icon_color%22,%22icon_color%22%93,%22gcid-b9977658-4716-4f1b-8f0f-15b61fc8dfd9%22:%91%22title_text_color%22%93}”]<\/p>\n
The right to accurate and understandable bills for products and services they authorized and to fair prompt redress for problems they may have with the bills or that may arise during use of those products or services.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”High Quality, Reliable Service” closed_toggle_background_color=”#FFFFFF” icon_color=”#e02b20″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_icon_color=”#e02b20″ open_toggle_icon=”||fa||900″ _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#e02b20″ title_font_size=”17px” body_font=”|300|||||||” body_text_align=”justify” body_font_size=”16px” custom_margin=”||0px||false|false” custom_padding=”35px|0px|35px|0px|false|true” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22open_icon_color%22,%22icon_color%22%93,%22gcid-b9977658-4716-4f1b-8f0f-15b61fc8dfd9%22:%91%22title_text_color%22%93}”]<\/p>\n The right to accurate and understandable bills for products and services they authorized and to fair prompt redress for problems they may have with the bills or that may arise during use of those products or services.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Basic Information” closed_toggle_background_color=”#FFFFFF” icon_color=”#e02b20″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_icon_color=”#e02b20″ open_toggle_icon=”||fa||900″ _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#e02b20″ title_font_size=”17px” body_font=”|300|||||||” body_text_align=”justify” body_font_size=”16px” custom_margin=”||0px||false|false” custom_padding=”35px|0px|35px|0px|false|true” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22open_icon_color%22,%22icon_color%22%93,%22gcid-b9977658-4716-4f1b-8f0f-15b61fc8dfd9%22:%91%22title_text_color%22%93}”]<\/p>\n The right to basic publicly offered communication service on fair terms of service and at reasonable rates that reflect the cost of the service upon fulfillment of requisites for offering such services.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Consumer Education” closed_toggle_background_color=”#FFFFFF” icon_color=”#e02b20″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_icon_color=”#e02b20″ open_toggle_icon=”||fa||900″ _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#e02b20″ title_font_size=”17px” body_font=”|300|||||||” body_text_align=”justify” body_font_size=”16px” custom_margin=”||0px||false|false” custom_padding=”35px|0px|35px|0px|false|true” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22open_icon_color%22,%22icon_color%22%93,%22gcid-b9977658-4716-4f1b-8f0f-15b61fc8dfd9%22:%91%22title_text_color%22%93}”]<\/p>\n The right to be educated or made aware of communication consumer rights, and how to enforce those rights.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Choice” closed_toggle_background_color=”#FFFFFF” icon_color=”#e02b20″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_icon_color=”#e02b20″ open_toggle_icon=”||fa||900″ _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#e02b20″ title_font_size=”17px” body_font=”|300|||||||” body_text_align=”justify” body_font_size=”16px” custom_margin=”||0px||false|false” custom_padding=”35px|0px|35px|0px|false|true” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22open_icon_color%22,%22icon_color%22%93,%22gcid-b9977658-4716-4f1b-8f0f-15b61fc8dfd9%22:%91%22title_text_color%22%93}”]<\/p>\n The right, when the choice is available, to affirmatively select their telecommunications provider and services.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Privacy” closed_toggle_background_color=”#FFFFFF” icon_color=”#e02b20″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_icon_color=”#e02b20″ open_toggle_icon=”||fa||900″ _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#e02b20″ title_font_size=”17px” body_font=”|300|||||||” body_text_align=”justify” body_font_size=”16px” custom_margin=”||0px||false|false” custom_padding=”35px|0px|35px|0px|false|true” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22open_icon_color%22,%22icon_color%22%93,%22gcid-b9977658-4716-4f1b-8f0f-15b61fc8dfd9%22:%91%22title_text_color%22%93}”]<\/p>\n The right to lawful personal privacy and should be protected against unauthorized access to or use of their personal conversation or information.<\/span><\/p>\n [\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Consumer advocacy Groups” closed_toggle_background_color=”#FFFFFF” icon_color=”#e02b20″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_icon_color=”#e02b20″ open_toggle_icon=”||fa||900″ _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#e02b20″ title_font_size=”17px” body_font=”|300|||||||” body_text_align=”justify” body_font_size=”16px” custom_margin=”||0px||false|false” custom_padding=”35px|0px|35px|0px|false|true” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22open_icon_color%22,%22icon_color%22%93,%22gcid-b9977658-4716-4f1b-8f0f-15b61fc8dfd9%22:%91%22title_text_color%22%93}”]<\/p>\n The right to seek support from local or national consumer advocacy groups with grievances that are not being adequately resolved by their service providers.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Fairness & non-discrimination” closed_toggle_background_color=”#FFFFFF” icon_color=”#e02b20″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_icon_color=”#e02b20″ open_toggle_icon=”||fa||900″ _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#e02b20″ title_font_size=”17px” body_font=”|300|||||||” body_text_align=”justify” body_font_size=”16px” custom_margin=”||0px||false|false” custom_padding=”35px|0px|35px|0px|false|true” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22open_icon_color%22,%22icon_color%22%93,%22gcid-b9977658-4716-4f1b-8f0f-15b61fc8dfd9%22:%91%22title_text_color%22%93}”]<\/p>\n The right to expect a fair treatment without undue discrimination from their service providers.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Safety” closed_toggle_background_color=”#FFFFFF” icon_color=”#e02b20″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_icon_color=”#e02b20″ open_toggle_icon=”||fa||900″ _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#e02b20″ title_font_size=”17px” body_font=”|300|||||||” body_text_align=”justify” body_font_size=”16px” custom_margin=”||0px||false|false” custom_padding=”35px|0px|35px|0px|false|true” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22open_icon_color%22,%22icon_color%22%93,%22gcid-b9977658-4716-4f1b-8f0f-15b61fc8dfd9%22:%91%22title_text_color%22%93}”]<\/p>\n The right to safety and security of their persons or property.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Market abuse” closed_toggle_background_color=”#FFFFFF” icon_color=”#e02b20″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_icon_color=”#e02b20″ open_toggle_icon=”||fa||900″ _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#e02b20″ title_font_size=”17px” body_font=”|300|||||||” body_text_align=”justify” body_font_size=”16px” custom_margin=”||0px||false|false” custom_padding=”35px|0px|35px|0px|false|true” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22open_icon_color%22,%22icon_color%22%93,%22gcid-b9977658-4716-4f1b-8f0f-15b61fc8dfd9%22:%91%22title_text_color%22%93}”]<\/p>\n The right to be protected from market abuses such as unfair trade practices, including false and misleading advertising and anti-competitive behavior.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Responsive Regulator” closed_toggle_background_color=”#FFFFFF” icon_color=”#e02b20″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_icon_color=”#e02b20″ open_toggle_icon=”||fa||900″ _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#e02b20″ title_font_size=”17px” body_font=”|300|||||||” body_text_align=”justify” body_font_size=”16px” custom_margin=”||0px||false|false” custom_padding=”35px|0px|35px|0px|false|true” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22open_icon_color%22,%22icon_color%22%93,%22gcid-b9977658-4716-4f1b-8f0f-15b61fc8dfd9%22:%91%22title_text_color%22%93}”]<\/p>\n The right to a responsive regulator that is proactively looking out for their interests and takes into account the needs and values of consumers.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Emergency Services” closed_toggle_background_color=”#FFFFFF” icon_color=”#e02b20″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_icon_color=”#e02b20″ open_toggle_icon=”||fa||900″ _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#e02b20″ title_font_size=”17px” body_font=”|300|||||||” body_text_align=”justify” body_font_size=”16px” custom_margin=”||0px||false|false” custom_padding=”35px|0px|35px|0px|false|true” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22open_icon_color%22,%22icon_color%22%93,%22gcid-b9977658-4716-4f1b-8f0f-15b61fc8dfd9%22:%91%22title_text_color%22%93}”]<\/p>\n The right to access free localized emergency services.<\/span><\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Consumer Rights & ObligationsCONSUMER RIGHTS & OBLIGATIONSListed below are some of the basic consumer rights and obligations of consumers of communication services.The right to accurate and understandable bills for products and services they authorized and to fair prompt redress for problems they may have with the bills or that may arise during use of those 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