{"id":91355,"date":"2022-05-23T08:06:44","date_gmt":"2022-05-23T08:06:44","guid":{"rendered":"https:\/\/piqazo.nl\/divi-engineer\/?page_id=20582"},"modified":"2024-07-15T09:49:18","modified_gmt":"2024-07-15T09:49:18","slug":"consumer-education","status":"publish","type":"page","link":"https:\/\/nicoinnovationhub.com\/macra\/consumer-education\/","title":{"rendered":"consumer education"},"content":{"rendered":"

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Consumer Education<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.2″ _module_preset=”default” background_image=”http:\/\/nicoinnovationhub.com\/macra\/wp-content\/uploads\/2024\/06\/corner-dots-left-top.png” background_size=”initial” background_position=”top_left” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.25.2″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding=”50px||35px||false|false” custom_padding_tablet=”50px||35px||false|false” custom_padding_phone=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_padding=”25px||||false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” text_font_size=”13px” header_2_font=”|||on|||||” header_2_text_align=”left” header_2_text_color=”#FFFFFF” header_2_font_size=”18px” background_image=”http:\/\/nicoinnovationhub.com\/macra\/wp-content\/uploads\/2024\/06\/Tag.png” width=”86%” width_tablet=”71%” width_phone=”100%” width_last_edited=”on|phone” custom_margin=”||15px||false|false” custom_margin_tablet=”||15px||false|false” custom_margin_phone=”||15px||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”3px||0px|60px|false|false” custom_padding_tablet=”3px||0px|60px|false|false” custom_padding_phone=”3px||0px|40px|false|false” custom_padding_last_edited=”on|desktop” header_2_font_size_tablet=”20px” header_2_font_size_phone=”11px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

MACRA’s Commitment to Education and Protection<\/span><\/h2>\n

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The Authority appreciates that competition in the sector has increased following the increase in number of service providers. Therefore the need to empower consumers cannot be over emphasized in line with the consumer protection and public education mandate under the Communications Act and the E-Transaction Act.<\/p>\n

MACRA believes that there is need to educate consumers to be alert of the quality of the products, and possible deficiencies in the services from the growing sector.<\/p>\n

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Enhancing Consumer Awareness<\/span><\/h2>\n

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The Consumer Affairs Unit plans, develops and conducts a countrywide series of consumer education and awareness activities through mass media and outreach programmes such as;<\/p>\n

    \n
  • Consumer Public Dialogues<\/li>\n
  • Panel Discussions<\/li>\n
  • ICT Youth Forums<\/li>\n
  • Radio Talk shows<\/li>\n
  • TV Programmes<\/li>\n
  • School visits<\/li>\n
  • Video clips<\/li>\n<\/ul>\n

    The activities are organized in collaboration with Communications Department.<\/p>\n

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    Empowering Consumers in a Growing Competitive Sector<\/span><\/h2>\n

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    The overall goal of these consumer awareness activities is to create and sustain awareness amongst different categories of consumers of communication services with a view of enabling them make informed decisions and Essential issues consumers are educated on include:<\/p>\n

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      \n
    • Consumer rights and obligations<\/li>\n<\/ul>\n

      “]<\/p>\n

        \n
      • Consumer rights and obligations<\/li>\n<\/ul>\n

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          \n
        • Redress seeking mechanisms<\/li>\n<\/ul>\n

          [\/et_pb_text][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” text_font=”|300|||||||” text_font_size=”17px” custom_margin=”||0px||false|false” animation_style=”fade” animation_duration=”2000ms” animation_delay=”50ms” animation_starting_opacity=”3%” animation_speed_curve=”ease-in” text_font_size_tablet=”17px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”” text_line_height_phone=”1.6em” text_line_height_last_edited=”on|phone” global_colors_info=”{}” content__hover_enabled=”on|desktop” content__hover=””]<\/p>\n

            \n
          • Consumer assertiveness<\/li>\n<\/ul>\n

            [\/et_pb_text][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” text_font=”|300|||||||” text_font_size=”17px” custom_margin=”||0px||false|false” animation_style=”fade” animation_duration=”2000ms” animation_delay=”50ms” animation_starting_opacity=”3%” animation_speed_curve=”ease-in” text_font_size_tablet=”17px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”” text_line_height_phone=”1.6em” text_line_height_last_edited=”on|phone” global_colors_info=”{}” content__hover_enabled=”off|hover”]<\/p>\n

              \n
            • Communications and sector trends<\/li>\n<\/ul>\n

              [\/et_pb_text][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” text_font=”|300|||||||” text_font_size=”17px” custom_margin=”||0px||false|false” animation_style=”fade” animation_duration=”2000ms” animation_delay=”50ms” animation_starting_opacity=”3%” animation_speed_curve=”ease-in” text_font_size_tablet=”17px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”” text_line_height_phone=”1.6em” text_line_height_last_edited=”on|phone” global_colors_info=”{}” content__hover_enabled=”on|desktop” content__hover=””]<\/p>\n

                \n
              • Empowering them in practicing strong and safe online habits, to protect their identity and networks<\/li>\n<\/ul>\n

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                Through the awareness activities, a number of consumer concerns are identified, instant consumer feedback is got and dialogue between consumers, the regulator and service providers is strengthened.<\/p>\n

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                Consumer EducationMACRA’s Commitment to Education and ProtectionThe Authority appreciates that competition in the sector has increased following the increase in number of service providers. Therefore the need to empower consumers cannot be over emphasized in line with the consumer protection and public education mandate under the Communications Act and the E-Transaction Act. MACRA believes that […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-91355","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nicoinnovationhub.com\/macra\/wp-json\/wp\/v2\/pages\/91355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nicoinnovationhub.com\/macra\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nicoinnovationhub.com\/macra\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nicoinnovationhub.com\/macra\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nicoinnovationhub.com\/macra\/wp-json\/wp\/v2\/comments?post=91355"}],"version-history":[{"count":86,"href":"https:\/\/nicoinnovationhub.com\/macra\/wp-json\/wp\/v2\/pages\/91355\/revisions"}],"predecessor-version":[{"id":104386,"href":"https:\/\/nicoinnovationhub.com\/macra\/wp-json\/wp\/v2\/pages\/91355\/revisions\/104386"}],"wp:attachment":[{"href":"https:\/\/nicoinnovationhub.com\/macra\/wp-json\/wp\/v2\/media?parent=91355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}