[et_pb_section fb_built=”1″ _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”|auto|-2px|auto|false|true” custom_padding=”0px|0px|0px|0px|false|true” da_disable_devices=”off|off|off” border_width_bottom=”5px” border_color_bottom=”#E02B20″ global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.24.3″ _module_preset=”default” background_image=”https:\/\/nicoinnovationhub.com\/macrawebsite\/wp-content\/uploads\/2024\/02\/2148216036-1.jpg” background_position=”bottom_center” background_vertical_offset=”50%” width=”100%” max_width=”100%” module_alignment=”center” height=”240px” height_tablet=”240px” height_phone=”240px” height_last_edited=”on|desktop” custom_margin=”|||||true” custom_padding=”0px||0px|||true” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.4″ _module_preset=”default” background_enable_image=”off” background_pattern_repeat_origin=”center” custom_padding=”8px||0px|||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.24.0″ _module_preset=”default” width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”0px||0px|44px|false|false” custom_padding_tablet=”0px||0px|44px|false|false” custom_padding_phone=”0px||0px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.4″ _module_preset=”default” custom_padding=”10px||||false|false” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n
Consumer Affairs Unit<\/p>\n
” content_phone=”<\/p>\n
Consumer Affairs Unit<\/p>\n
” content_last_edited=”off|tablet” _builder_version=”4.24.0″ _module_preset=”default” text_font=”|700||on|||||” text_text_color=”#E02B20″ text_orientation=”center” width=”42%” width_tablet=”26%” width_phone=”91%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”4px||10px||false|false” custom_margin_tablet=”4px||10px||false|false” custom_margin_phone=”4px|0px|10px|0px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”|0px||0px|false|false” custom_padding_last_edited=”on|phone” module_alignment_tablet=”center” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” border_radii=”on|9px|9px|9px|9px” border_color_all=”#FFFFFF” border_width_top=”1.5px” border_color_top=”#E02B20″ border_width_right=”1.5px” border_color_right=”#E02B20″ border_width_bottom=”1.5px” border_color_bottom=”#E02B20″ border_width_left=”1.5px” border_color_left=”#E02B20″ border_width_all_tablet=”” border_width_all_phone=”” border_width_all_last_edited=”on|desktop” border_width_top_tablet=”0px” border_width_top_phone=”1.5px” border_width_top_last_edited=”on|phone” border_width_right_tablet=”0px” border_width_right_phone=”1.5px” border_width_right_last_edited=”on|tablet” border_width_bottom_tablet=”0px” border_width_bottom_phone=”1.5px” border_width_bottom_last_edited=”on|tablet” border_width_left_tablet=”0px” border_width_left_phone=”1.5px” border_width_left_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n
Consumer Affairs<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.24.0″ _module_preset=”default” width=”100%” max_width=”1280px” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”0px||14px||false|false” border_width_bottom=”1.5px” border_color_bottom=”#E02B20″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n
The Communications Act, 2016<\/strong> COMMUNICATIONS ACT 2016<\/p>\n ” content_phone=”<\/p>\n The Communications Act, 2016<\/strong> COMMUNICATIONS ACT 2016<\/p>\n ” content_last_edited=”off|desktop” _builder_version=”4.24.0″ _module_preset=”default” text_text_color=”#000000″ link_text_color=”#E02B20″ text_orientation=”justified” width_tablet=”” width_phone=”” width_last_edited=”on|phone” global_colors_info=”{}” custom_margin=”10px||46px|||”]<\/p>\n Based on its legal obligations, MACRA has a mandate to be the the protector of consumer rights of users of ICT services in Malawi. MACRA uses the following legal tools when protecting the ICT consumer rights: the Communications Act, Electronic Transactions and Cybersecurity Act, sector Regulations, Rules, Guidelines on Handling ICT Consumers Complaints, individual operating licences, and Service Level Agreements.<\/span><\/p>\n MACRA promotes consumer rights by educating the consumers of their rights and obligations deriving from these legal instruments. This is done through various platforms such as radio, television, live debates, panel discussions, and outreach programmes. MACRA also conducts periodical audits on ICT operators on their adherence with legal obligations towards consumers as derived from the above-cited legal instruments.<\/span><\/p>\n To protect consumers, MACRA has a further mandate to receives complaints from users of ICT services in Malawi. If as an ICT service consumer, you feel your rights have been infringed on, please call us through Call Centre Toll-Free Number 261, or through Facebook, Email, or walk into any of our offices, you will be assisted.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Consumer AffairsBased on its legal obligations, MACRA has a mandate to be the the protector of consumer rights of users of ICT services in Malawi. MACRA uses the following legal tools when protecting the ICT consumer rights: the Communications Act, Electronic Transactions and Cybersecurity Act, sector Regulations, Rules, Guidelines on Handling ICT Consumers Complaints, individual […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","filesize_raw":"","footnotes":""},"class_list":["post-251284","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nicoinnovationhub.com\/macrawebsite\/wp-json\/wp\/v2\/pages\/251284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nicoinnovationhub.com\/macrawebsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nicoinnovationhub.com\/macrawebsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nicoinnovationhub.com\/macrawebsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nicoinnovationhub.com\/macrawebsite\/wp-json\/wp\/v2\/comments?post=251284"}],"version-history":[{"count":11,"href":"https:\/\/nicoinnovationhub.com\/macrawebsite\/wp-json\/wp\/v2\/pages\/251284\/revisions"}],"predecessor-version":[{"id":252332,"href":"https:\/\/nicoinnovationhub.com\/macrawebsite\/wp-json\/wp\/v2\/pages\/251284\/revisions\/252332"}],"wp:attachment":[{"href":"https:\/\/nicoinnovationhub.com\/macrawebsite\/wp-json\/wp\/v2\/media?parent=251284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
An Act to regulate the provision of communication services in Malawi including; electronic communications, postal and courier services and content broadcasting services. The Act establishes the Malawi Communications Regulatory Authority as a regulator of communication services with the power to, inter alia; licence providers of communications services, protect consumers and purchasers of communication services, promote research and development in communication services, promote access to information and develop and publish standards on communication goods and services.<\/p>\n
An Act to regulate the provision of communication services in Malawi including; electronic communications, postal and courier services and content broadcasting services. The Act establishes the Malawi Communications Regulatory Authority as a regulator of communication services with the power to, inter alia; licence providers of communications services, protect consumers and purchasers of communication services, promote research and development in communication services, promote access to information and develop and publish standards on communication goods and services.<\/p>\n